Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Relvexo Toronto.

By accessing our website and placing an order, you agree to be bound by the terms outlined below.

For questions, you can contact us at:
Email: info@relvexo.com

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through the website of Relvexo Toronto.

By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, pricing, and other information on our website are accurate and up to date.

However:

  • Minor variations in color, size, or appearance may occur due to screen settings or production differences.

  • Typographical errors or inaccuracies may occur.

  • We reserve the right to correct errors and update information without prior notice.

No rights can be derived from obvious mistakes or errors.

3. Ordering & Payment

Orders will only be processed once full payment has been received.

  • Available payment methods may vary depending on the customer’s country or region.

  • Customers are responsible for selecting and verifying the available payment options for their location.

  • We reserve the right to refuse or cancel an order in cases of suspected fraud, unauthorized transactions, or violation of these Terms.

All transactions are processed through secure payment providers to ensure customer safety.

4. Processing & Delivery

At Relvexo Toronto, we work with international suppliers to offer a curated collection of products.

  • Processing time: 1–3 business days

  • Shipping time: 4–9 business days (depending on location)

  • Orders are shipped directly from our supplier

Delivery times are estimates and may vary due to customs procedures, peak seasons, or unforeseen logistical circumstances.

We are not responsible for delays caused by shipping carriers or customs authorities.

5. Returns & Cancellations

For detailed information regarding returns and cancellations, please refer to our separate Return Policy.

Cancellation requests must be submitted as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may no longer be possible.

6. Liability

  • Relvexo Toronto is not liable for loss or damage during shipping when the tracking information confirms delivery to the address provided by the customer.

  • Customers are responsible for entering the correct shipping information at checkout.

  • Errors in the shipping address must be reported within 24 hours of placing the order.

Our liability is limited to the purchase amount of the product in question.

7. Intellectual Property

All content on this website, including but not limited to:

  • Texts

  • Images

  • Logos

  • Graphics

  • Branding elements

is the exclusive property of Relvexo Toronto and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

8. Complaints Procedure

If you have a complaint or concern, please contact us in writing at:

info@relvexo.com

We aim to respond to all complaints within 5 business days and work toward a fair and satisfactory resolution.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable international commercial regulations.

Any disputes arising from or related to these Terms shall be handled in accordance with relevant legal procedures.