Return Policy

At Relvexo Toronto, customer satisfaction is extremely important to us. However, if for any reason you wish to return a product, please carefully review the conditions below.

Return Conditions

To be eligible for a return, the following conditions apply:

  • Items can only be returned after they have been physically received.

  • All return shipping costs are the responsibility of the customer, including any international shipping fees, customs duties, or import charges.

  • Items must be unused, unworn, unwashed, undamaged, and returned in their original condition.

  • All original tags and labels must remain attached.

  • Trying on items is permitted, but wearing them beyond fitting is not allowed.

  • Ordering multiple sizes with the intention of partially returning items is not permitted.

We reserve the right to refuse returns that do not meet these conditions.

Return Process

To ensure a smooth return process, please follow these steps:

  1. Submit your return request within 30 days of receiving your order by contacting us at info@relvexo.com.

  2. Once your request is approved, you will receive the return address of our supplier.

  3. Ship the item back at your own expense, including any applicable customs or international shipping costs.

  4. We strongly recommend using a shipping method that includes Track & Trace, as we cannot process returns that are lost in transit without proof of delivery.

Returns sent without prior approval may not be accepted.

Refunds

Once the returned item has been received at the designated return address and inspected, we will notify you of the approval status.

If approved, your refund will be processed within 30 days using the original payment method.

Please note:

  • Shipping costs are non-refundable.

  • Refund processing times may vary depending on your payment provider.

Liability

  • Relvexo Toronto is not responsible for packages marked as delivered by the shipping carrier to the address provided by the customer.

  • If an incorrect shipping address is entered at checkout, this remains the responsibility of the customer.

  • Address errors must be reported within 24 hours of placing the order.

We are not liable for delays caused by shipping carriers, customs processes, or external logistical factors.

Contact

If you have any questions regarding returns or need assistance, please contact us at:

Relvexo Toronto
Email: info@relvexo.com